Customer Care

customer care



  • To meet the expectations of our customers and be your No 1 Medical Laboratory is the motto of Green Cross.

  • We are dedicated to please you and leave you with a feel of satisfaction at each visit. 

  • Exceptional customer service is, going above and beyond, for a customer. Green Cross wants to make its customers feel special and cared for by providing an exceptional service.

 


 


customer care


From the time of its conception, Green Cross has invested extensively in Customer care.

Green Cross has put systems in place to maximise its customers' satisfaction with the services offered to them. It is the management’s prime consideration to offer high quality, modern and world class service on keeping its customers happy.


 


 


Factors that have contributed to your satisfaction at Green Cross is based on the following:



  • how well our  services matches your needs

  • the value for money you offer

  • your efficiency and reliability in fulfilling requests

  • the professionalism, friendliness and expertise of all our employees

  • how well you keep your customers informed

  • the post testing services we provide

  • Dealing with customer suggestions and feedbacks

Green Cross takes performs continuous training courses for all its personnel for ensuring the highest possible levels of customer care. 

The following explains the various ways in which Green Cross has set itself to provide a unique and exclusive service its clients:


Blood Sample at Home ‘Prise a Domicile’


customer careWe are conscious that many people around the country can not travel to us for their blood tests. That is why, Green Cross took the initiative to offer sample collection at your residence



  • To come at home, at your own convenience is one unique service that Green Cross has set up to meet up with your needs . By giving us a ring on 4678999 at our main office or contact us at any Green Cross Center, you can contact one of our customer relations officer to take an appointment for the sample collection at your home.

  • Priority is given to all the persons who are not in a position to come to the lab.

  • Green Cross can use its own vehicle to come at your residence or you can opt to come and collect our specially trained technicians for the sample collection at home.

  • You can also visit us in your nearest Green Cross Centre and place an appointment.

  • Please click on the following link to contact us

Green Cross Call Centres


customer careCustomer service is an integral part of our job. Green Cross understands that a company’s most vital asset is its customers. Without them, we would not and could not exist.

That is why the practice of customer service is present at all levels of our organization. Our courteous and friendly tele-agent personnel will have the pleasure and privilege to answer to your requests and need.


 



Opening Hours:

Belle-Rose











Week-Days Saturdays Sundays/Public Holidays
6.30-18.00 6.30 - 17.00 7.00 - 11.00

Branches: Goodlands, Triolet, Plaine Verte, Port-Louis, Beau Bassin, Rose-Hill, Moka, Vacoas, Glen Park, Curepipe, Rose-Belle, Mahebourg, Riviere des Anguilles, Flacq











Week-Days Saturdays Sundays/Public Holidays
6.30-17.30 6.30 - 15.00 07.00 - 11.00

Other Branches











Week-Days Saturdays Sundays/Public Holidays
6.30-17.30 6.30 - 15.00 Closed


Contact us  at our head-office at Green Cross Building, Belle-Rose or any of your nearest Green Cross Centre. Call us on 4678999 for any queries and requests at our main call centre in our Head Office in Belle-Rose.

Green Cross has took small details into consideration, that adds up to the  care and commitment to all its  customers. Now you can even call us on mobile numbers listed for each of our centers around the island.

Each of your requests will be dealt by the designated staff responsible for a specific department, (Tests, Reports, Medical, etc).

Customer Service Call Centres


customer care



  • Our warm, friendly and well trained staff will have the pleasure of answering all your calls for any of your requests and need.

  • Green Cross has set up its major call centre in its main office at Belle-Rose and around the island in all Green Cross centres.

  • You can call us on 4678999  for any queries. Please click on Contact Us to talk to our customer care officers in our branches.

Service of Proximity - 50 Branches

Our aim at Green Cross has always been to become closer to you. Our Client is the most important asset that we have. To invest heavily for their ease is our duty.That is why, Green Cross has set up 50 of its collection centres around the island.

Being aware of the growing time constraint of every individual in the ever demanding life-style in Mauritius, Green Cross has established a service of proximity for public in Mauritius.

We are now proud to have 50 branches around the island.

We are present in all the  big towns in the Plaine Wilhems and most of the main towns of other districts.

Now, a client who needs to perform a blood test in Grand-Baie in the north or Chemin-Grenier in the South need not travel to come to our head office. He can easily visit one of his nearest Green Cross branch in his own locality and perform the the same tests that could have been done in Belle-Rose.
Moreover, he now can collect all his test reports at the same branch through the modern and advanced IT system that serves Green Cross for reports management.

Reporting Services


customer care


Green Cross Medical Laboratory and Diagnostic Centre offers a variety of report options and styles to meet your needs.



  • Hand Delivery Reports in all branches, across the island

  • Faxing of reports to doctors, clinics, and directly to clients

  • E-mailing of reports  to doctors, clinics and directly to clients

  • Online reports available for all Green Cross Clients

  • Green Cross Post Services.

  • SMS Notifications of reports.

  • Database of Clients  performing tests at Green Cross ,for each referral doctors.

 




Online Services


customer care


Your reports are now a click away from your Personal Computer or Laptop.

Using the latest technology available on the internet, Green Cross now offers you the facility of  viewing and printing  all your test reports directly at home or in your office.


 


 


 


Explanation of Tests Reports by the Management team and Doctors


customer care


Green Cross offers all its clients FREE advice on all their test reports.